Tell Us How You Feel

Since I’m giving an exam this week I want to present this as a multiple-choice question.  LexisNexis responded to the issues described in this post by:

  1. Providing 3 months free subscription to an alternate product
  2. Expediting payment of my refund for the unused subscription
  3. Pledging not to solicit users to subscribe for products LexisNexis no longer offers
  4. Asking me to participate in another survey, this time about my experience with customer support

Answer:  (4)

2 thoughts on “Tell Us How You Feel”

  1. My mom had a similar experience with a Barnes and Noble. It ended in an angry letter basically ordering them to cancel our subscription.

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